Cluster Director of People and Culture

About the role

Raffles Sentosa Singapore, a clifftop resort on Sentosa Island featuring 62 private pool villas, is hiring a Cluster Director of People and Culture. Reporting to the Cluster General Manager, the role leads the strategic direction of People and Culture across Raffles Sentosa Singapore and Sofitel Singapore Sentosa, covering workforce planning, talent development, employee experience and organisational effectiveness.

Key responsibilities

• Act as a trusted thought partner to Cluster General Managers and Hotel Executive Committees, and develop cluster-wide P&C strategies that support operational goals.
• Drive organisational design, workforce planning and change management, and lead talent attraction with employer branding and market mapping.
• Oversee workforce planning, embed diversity and inclusion in recruitment, and build succession plans and leadership development programmes.
• Create an authentic culture, run culture audits, implement engagement action plans and promote psychological safety and well-being.
• Ensure consistent application of labour laws and hotel policies, partner with legal and compliance functions, and handle workplace investigations transparently.
• Streamline P&C operations with digital tools and shared services, own reporting dashboards and KPIs, and lead the P&C budget for compensation, benefits and training.
• Follow workplace safety and security policies, report accidents and incidents immediately, and take part in CSR and sustainability initiatives.

Required profile

• Bachelor's degree in Human Resources, Business or equivalent.
• Minimum 10 years of relevant experience in a senior managerial appointment in the hospitality industry.
• Deep understanding of the hospitality sector, ideally within luxury, lifestyle or branded portfolios.

Required skills

• Business acumen, critical thinking and strategic decision-making.
• Human relations and influencing skills, and strong verbal and written communication.
• Planning, coordination, independent initiative, time management and effective change management.
• Meticulous attention to detail.