Compliance Manager - Market Conduct

About the role

Great Eastern is hiring a Compliance Manager within its Group Market Conduct family, which safeguards the company's reputation by overseeing financial representatives' market conduct activities and ensuring enforcement actions are fair and appropriate. The role sits in the Sales Compliance section and works with the Team Leads and Section Head across the Group Sales Compliance section.

Key responsibilities

• Manage market conduct governance, run the compliance monitoring program and carry out sales assurance audits prescribed under the Balanced Scorecard (BSC) Framework.
• Independently conduct BSC documentation reviews, assess client surveys, run mystery shopping exercises and review substantiated complaints.
• Identify risks or gaps in BSC-related areas and propose risk management strategies to meet regulatory and fair dealing requirements.
• Propose and design enhancements using AI-enabled solutions to streamline BSC activities and improve efficiency.
• Manage system enhancement and upgrade projects, perform user acceptance testing (UAT) for new product releases and system testing.
• Address escalated queries and issues, and support ad hoc assignments such as policy replacements.

Required profile

• Degree holder in any discipline.
• At least 4 to 5 years of relevant experience in the Balanced Scorecard Framework and/or replacement of policies.
• Strong project management experience, including managing system enhancement and upgrade projects; able to engage internal stakeholders and external vendors.
• Team player with strong accountability, disciplined in meeting strict timelines, and aligned with the organisation's core values.

Required skills

• Strong analytical and critical thinking skills, with the ability to apply regulatory requirements to daily operations.
• Proficiency in Microsoft applications such as Excel, Word and PowerPoint.