Consultant, Business Consulting (Process Improvement & Internal Controls)

About the role

This consultant advises clients on business process improvement and re-engineering, helping them identify inefficiencies, bottlenecks, duplicated effort and control gaps. The role involves designing simpler, more efficient and better-controlled processes, working with cross-functional teams and managing client relationships, with exposure to diverse services and industries.

Key responsibilities

• Document current-state processes through walkthroughs, interviews and workshops with process owners
• Design future-state processes and prepare process flow charts, swim lane diagrams and supporting narratives
• Gather business requirements and turn them into practical recommendations, including system and automation opportunities
• Conduct on-site reviews and workshops, including overseas travel where applicable
• Present findings and recommendations to senior management and key stakeholders
• Collaborate with operations, finance and IT teams to implement changes and build controls into redesigned processes
• Manage projects and client relationships

Required profile

• Degree in Business, Accountancy, Information Systems, Engineering or a related field
• Preferred: 1 year of experience in business analysis, process improvement, consulting or internal/external audit within an international professional services firm or multinational company
• Hands-on experience in process mapping
• Good understanding of end-to-end business cycles such as procure-to-pay, order-to-cash and record-to-report, and their internal controls
• Exposure to ERP systems or process automation tools is advantageous; industry experience in financial services, real estate, hospitality, healthcare, NPO or F&B is advantageous
• Willingness to travel locally or regionally

Required skills

• Strong analytical and problem-solving skills
• Confidence facilitating workshops and interviewing stakeholders at all levels
• Exceptional written and verbal communication, able to present to technical and non-technical audiences
• Ability to work independently and in teams, with strong project and client management
• Inquisitive, adaptable and able to thrive in fast-paced environments