Content Quality and Evaluation Team Lead

About the role

The AI Data Service and Operations (ADSO) team provides safety and non-safety data annotation and search operation services for TikTok's international products. As Content Quality & Evaluation Team Lead, you will lead a team of specialists who build the Golden Sets that define ground truth for platform policies, AI model evaluation and global enforcement teams. You will turn macro policies into clear SOPs and operational guidelines, and run a closed-loop feedback system across Operations, Algorithm, Product and global teams to improve human review quality and AI interception accuracy.

Key responsibilities

• Lead the production of high-quality datasets for model training and evaluation, curating long-tail, high-risk and complex edge cases to set accurate ground truth.
• Oversee deep-dive analyses of high-risk and contentious safety cases to find misapplication patterns and risk trends, and turn policies into SOPs and operational guidelines.
• Manage quality performance across workflows, driving continuous improvement toward efficiency and quality goals.
• Collaborate with Operations, Algorithm, Product and global teams to use Golden Set metrics to fix system vulnerabilities and improve human review and AI interception.
• Systematize content quality methodologies and daily QA mechanisms, tracking core data metrics.
• Proactively identify quality risks and resolve them while keeping delivery stable.
• Build team capability through personnel development and resource allocation.

Required profile

• Bachelor's degree or higher with at least 2 years of team management experience.
• Deep understanding of content safety policies and guidelines, with strong content, data analysis and summarization skills.
• Strong English communication and logical thinking, able to understand business needs and prioritize tasks.
• Leadership and operational management skills, with familiarity with content quality control tools and management systems.
• Preferred: experience managing cross-market teams or leading project implementation in a fast-paced, multicultural environment.

Content handled in the role may include bullying, hate speech, child safety and depictions of harm, so exposure to harmful content is possible. TikTok offers wellbeing support programmes for its employees.