Content Specialist, Hotel Training & Quality Assurance

About the role

The Content Specialist will create high‑quality, tailored training materials that support luxury service standards across Marina Bay Sands departments. Working closely with the training team, you will develop eLearning modules, workbooks, videos and customised PowerPoint presentations that reflect the brand’s excellence.

Key responsibilities

• Develop department‑specific eLearning modules, video scripts and training aids using Articulate Storyline, Photoshop, Premiere Pro and related tools.
• Collaborate with the training team to customise PowerPoint presentations and workbooks that meet departmental and brand standards.
• Contribute to the luxury service awareness campaign by generating ideas and content that promote service excellence.
• Provide copy‑writing support for training initiatives, ensuring clarity, consistency and brand alignment.
• Assist with pre‑, post‑ and on‑day hospitality event coverage, including video and photo editing using the Adobe suite.

Required profile

• Bachelor’s degree in Communication, Marketing, Education or a related field.
• 2‑3 years of experience in content creation, instructional design or similar roles within hospitality or luxury industries.
• Strong written communication, high attention to detail and ability to work collaboratively.
• Willingness to work on weekends and public holidays as required.

Required skills

• Articulate Storyline
• Adobe Photoshop
• Adobe Premiere Pro
• Microsoft PowerPoint