Contract Executive, Operations Support

About the role

This is a contract position supporting Customer Care Operations (Contact Centre, Branch Services, Telesales, Recovery and Service Quality). The role covers administrative and operational support, reporting, procurement, staff lifecycle and day-to-day office management.

Key responsibilities

• Provide administrative and operational support to Customer Care Operations, including Contact Centre, Branch Services, Telesales and Recovery and Service Quality.
• Prepare and maintain departmental reports, dashboards, workforce statistics, productivity reports and management information.
• Manage procurement, budget tracking, invoice processing and vendor coordination.
• Maintain office asset inventory, access rights, distribution lists and staff records.
• Ensure smooth day-to-day running: records management, facilities coordination, office supplies, equipment maintenance, workplace safety and security.
• Coordinate onboarding, offboarding, transfers and employee lifecycle activities, including system access, induction, training and logistics.
• Liaise with HR, Office Services, IT, Procurement, Finance and other business units.
• Support business continuity, staff welfare, events, townhalls and employee engagement.
• Manage communications, meeting schedules, documentation and follow-ups; keep sensitive information confidential.
• Support process improvement, automation, reporting enhancements and special projects.

Required profile

• Polytechnic or degree; professional or trade qualification.
• Preferably 1-2 years of experience in a relevant field.
• Strong MS Office skills (advanced Excel, PowerPoint, Word, Outlook).
• Able to manage multiple priorities in a fast-paced environment, work with attention to detail and communicate confidently across teams.