Corporate Account Manager – Mandarin Speaker

About the role

The Account Manager, Corporate will build strong, lasting relationships with customers and key stakeholders to retain and grow our client base. You’ll be the primary point of contact for clients, handling inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll work with clients across our Consulting vertical while collaborating with Account Executives to uncover new business opportunities.

Key responsibilities

• Maximize retention rate across the book of business and drive adoption of AlphaSense solutions into additional business units.
• Identify revenue at risk, forecast retention rates, and implement actions to prevent churn.
• Collaborate with Account Executives to uncover growth opportunities and exceed revenue targets.
• Cultivate relationships with users and key stakeholders, positioning AlphaSense as a business partner.
• Conduct business reviews, onboarding, training initiatives, and proactive outreach with relevant material.
• Act as the on‑site presence within client organizations (floor walks, lunch‑and‑learns) and serve as both AlphaSense advocate and client advocate.
• Gather value stories and product feedback to inform product development, marketing, and sales efforts.

Required profile

• Fluent in Chinese/Mandarin and English to serve Mandarin‑speaking markets.
• 2‑4 years of account management experience, preferably with Fortune 1000 clients.
• Relationship‑driven with a proven track record of growing client accounts.
• Strong business acumen and understanding of SaaS client engagement best practices.
• Energetic, creative, and quick to learn and adapt.
• Committed to delivering results and exemplifying grit, work ethic, and initiative.
• Excellent oral, written, and presentation skills for interactions ranging from analysts to C‑level executives.