CPaaS Service & Commercial Manager

About the role

China Mobile International (CMI) is looking for an experienced CPaaS Service & Commercial Manager to drive the commercial growth and service management of its CPaaS / A2P business across the APAC region. The role acts as the key regional focal point between country sales teams, Product, Operations, external partners and HQ, ensuring strong pricing strategies, optimised supplier management and seamless service delivery.

Key responsibilities

• Drive APAC CPaaS/A2P commercial strategy, develop pricing models, review deal margins and consolidate regional traffic, pipeline and revenue forecasts.
• Work with HQ and Product teams to localise CPaaS/A2P offerings, identify emerging use cases and support country sales enablement and product launches.
• Manage regional A2P suppliers, aggregators and strategic partners, leading sourcing, cost optimisation, rate benchmarking and performance monitoring.
• Partner with Operational Support on traffic routing and service quality, coordinate major incident escalations and drive continuous operational improvements.
• Navigate country-specific A2P/SMS regulations with Legal, Compliance, Network and Product teams on requirements such as Sender ID, filtering and local infrastructure.

Required profile

• 5 to 8 years of professional experience in A2P SMS, CPaaS, telecom wholesale or messaging environments.
• Strong commercial background with proven expertise in pricing strategies, margin optimisation and managing external suppliers and aggregators.
• Solid understanding of the A2P ecosystem, SMS routing mechanics and telecom operations.
• English and Mandarin (spoken and written) strongly preferred for cross-border collaboration with HQ, partners and carriers.
• Collaborative team player able to work with APAC Country Sales, HQ CPaaS/Product, Network/Operations, Pricing, Finance, Legal/Compliance and external MNOs.