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Customer Communications Associate

Accenture Southeast Asia · Singapour

New
Junior 🇬🇧 English

Job description

About the role

Join Accenture as a Customer Communications Associate, supporting advertisers and sales teams with product knowledge and issue resolution. You will work within a complex advertising product group, ensuring a high‑end customer experience.

Key responsibilities

  • Develop deep knowledge of a complex advertising product group.
  • Investigate, prioritize, and troubleshoot advertising issues, escalating to specialists when needed.
  • Own tasks end‑to‑end until they are assigned to a specialist.
  • Distinguish product confusion from bugs and advise sales teams on solutions.
  • Communicate issue resolution, workarounds, and product clarifications to the sales team.
  • Partner with product support specialists to resolve bugs and confusion.
  • Mentor team members and identify process improvement opportunities.

Required profile

  • Bachelor’s degree or diploma (fresh graduates welcome).
  • Excellent oral and written communication skills in English.
  • Strong analytical ability to assess, troubleshoot, and clearly communicate issues.
  • Ability to learn sophisticated products quickly and think critically.
  • Team‑oriented mindset with a willingness to work shifting schedules and rotating weekends.

Required skills

    What we offer

    • Fixed‑term 1‑year contract with high potential for renewal.

    Questions fréquentes

    Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Accenture Southeast Asia.
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    Published 4 hours ago

    Expires 1 month from now

    2 views · 0 interested

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    Accenture Southeast Asia

    Singapour