Customer Engineer

About the role

Applied Materials is a global leader in materials engineering solutions for semiconductor and display manufacturing. As a Customer Engineer you will act as the primary liaison with customers, installing, maintaining and upgrading cutting‑edge equipment in the field.

Key responsibilities

• Install, maintain and upgrade customer equipment.
• Apply basic diagnostic techniques and digital analytics to troubleshoot technical issues.
• Collaborate with senior engineers and customers to understand process requirements and business challenges.
• Train and mentor junior field service engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 4‑7 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum and thermodynamics.
• Strong knowledge of hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic proficiency with Microsoft Excel, Word and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet on‑site safety, environmental and COVID‑19 requirements.

Required skills

• Pneumatics
• Hydraulics
• Electronics
• Vacuum systems
• Thermodynamics
• Hand tools
• Digital multimeters
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Digital analytics

What we offer

• Supportive work culture that encourages learning and development.
• Health and wellbeing programs for employees.
• Opportunities to work with cutting‑edge technology in a global company.