Customer Service Advisor – Multilingual (Mandarin/Cantonese)

About the role

The Customer Service Advisor (Multilingual) is the frontline brand ambassador for WEX across the Asia‑Pacific region. Based in Singapore, you will provide multi‑channel support in English, Mandarin and Cantonese for our Fuel Card and payment solutions, while identifying opportunities for operational improvement and business growth.

Key responsibilities

• Deliver end‑to‑end resolution for fleet account inquiries, payment processing, manual vouchers and transaction disputes, aiming for first‑contact resolution.
• Guide new business clients through onboarding, verify documentation and ensure early card activation.
• Liaise with IT, Credit/Collections and Regional Sales teams to troubleshoot complex billing or technical issues.
• Monitor account activity for unusual patterns, escalating suspected fraud according to security protocols.
• Identify cross‑sell opportunities, promote WEX product capabilities and route qualified leads to sales.
• Collect recurring client pain points and feature requests, reporting trends to shape product and service strategies.
• Adhere to regional compliance, security standards and internal SOPs, proposing at least one process improvement each quarter.
• Contribute to an inclusive, high‑performing team by sharing best practices and supporting peer onboarding.

Required profile

• Native or professional fluency in English, Mandarin and Cantonese (written and spoken).
• Contact‑center or frontline customer‑service experience, preferably in Financial Services, Payments, FinTech or Fleet Services.
• Valid work authorization for Singapore.

Required skills

• Proficiency with CRM platforms such as Salesforce.
• Experience using ticketing systems.
• Competence in basic Microsoft Office applications.