Customer Service Agent – Contact Centre (Bank)

About the role

A bank is looking for a contact centre customer service agent to provide one-stop customer service across all communication channels and to cross-sell the bank's products and services when opportunities arise. The position is advertised through ManpowerGroup with a contract of up to $3,800.

Key responsibilities

• Consistently meet the customer centre targets (KPIs) without compromising service quality
• Ensure accuracy and compliance for every customer request
• Cross-sell the bank's products and services
• Adhere to professional standards of behaviour and conduct with customers and colleagues
• Be flexible in work deployment when business needs arise
• Support and protect the company brand by keeping positive discussions going on social media and ensuring consistent messaging across online platforms

Required profile

• Minimum diploma or degree in any field
• High-quality customer service skills and a professional communication style
• No experience required; candidates with no experience are welcome to apply
• Able to commit to a staggered shift schedule (shift allowance included)
• Shift pattern includes weekends and public holidays: AM shifts 8am-5pm, 9am-6pm, 10am-6pm, 11am-8pm; PM shifts 1pm-10pm, 2pm-11pm, 3pm-midnight, with 1 weekday off and 1 weekend off