Customer Service Agent (Flight Operations)

About the role

Jet Aviation is hiring a Customer Service Agent for its Fixed Base Operation (FBO) in Singapore. You will be the first point of contact for passengers, crew members and visitors, helping create a seamless and memorable experience for every arrival and departure. The role is onsite.

Key responsibilities

• Deliver exceptional customer service to passengers, flight crews and visitors, acting as the main contact for enquiries, requests, feedback and service coordination.
• Resolve customer issues promptly and provide information on available products and services.
• Coordinate handling requests, pre-flight and post-flight administrative activities and other operational support.
• Assist flight crews and passengers with service requirements to keep aircraft operations running smoothly.
• Support the Safety & Quality Management System by reporting and escalating hazards, incidents, near misses and safety concerns.
• Work closely with internal teams to ensure operational excellence and customer satisfaction.

Required profile

• Valid Singapore Class 3 or Class 3A driving licence.
• Willingness to work rotating shifts, including weekends, public holidays and overnight shifts.
• High School Diploma, GCE O Levels, NITEC, Higher NITEC, Diploma or equivalent.
• Excellent communication and interpersonal skills, calm and professional in a fast-paced environment, and strong organisational skills.
• Advantageous: previous experience in aviation, hospitality, luxury service or customer service, familiarity with airport or ground handling operations.

Working conditions

• Must be able to work in both a heavy maintenance environment and upscale customer areas, with moderate to loud noise and occasional vibration and fuel fumes.
• Willingness to work in all weather conditions.