Customer Service Executive

About the role

Ascenda is looking for a customer‑service‑driven individual to join its fast‑growing finance team in Singapore. You will resolve customer queries via phone and email, provide accurate information, and help build lasting relationships while supporting the company’s premium rewards programmes.

Key responsibilities

• Quickly resolve customer queries by phone and email.
• Provide accurate and complete information using the appropriate tools and methods.
• Manage and resolve customer complaints and partner escalations.
• Perform general administration, reporting and special projects.
• Build sustainable relationships of trust through open and interactive communication.

Required profile

• Minimum diploma holder.
• At least 2 years of experience in a call‑centre handling inbound calls and emails.
• Willingness to work Australian‑hour shifts.
• Ability to multitask while delivering high‑quality customer experience.
• Enthusiastic, resilient, adaptable and able to work in a fast‑paced environment.
• Self‑motivated with limited supervision.
• Excellent English communication skills.
• Strong alignment with Ascenda’s core values of growth mindset, hands‑on ownership, supportive collaboration and radical simplicity.

Required skills

• Zendesk
• Notion
• Slack

What we offer

• Opportunity to shape the future of Loyalty‑as‑a‑Service (LaaS) rewards programmes.
• Supportive and dynamic work environment with strong career‑growth prospects.
• Hybrid work model after an initial 6‑month onsite onboarding period.