Customer Service Executive

About the role

A dynamic team is looking for a dedicated, detail-oriented Customer Service Executive to act as a key point of contact for customers, handling enquiries and concerns professionally and efficiently. The role suits someone who enjoys a fast-paced environment and wants to deliver outstanding service experiences.

Key responsibilities

• Respond promptly and professionally to customer enquiries by phone, email and other channels
• Resolve complaints and issues, escalating complex cases to the right departments
• Maintain accurate records of customer interactions and transactions
• Coordinate with internal teams so requests and orders are fulfilled correctly
• Follow up with customers to confirm resolution and satisfaction
• Identify recurring issues and give feedback to improve service
• Help with account and documentation administration

Required profile

• Minimum GCE O-Level or equivalent; a diploma or degree is an advantage
• Prior customer service or customer-facing experience preferred
• Strong written and spoken English
• Patient, empathetic and solution-focused
• Reliable team player able to work independently

Required skills

• Microsoft Office
• CRM systems (a plus)
• Ability to prioritise multiple tasks