Customer Service Representative – BPO

About the role

Join TDCX as a Customer Service Representative and deliver exceptional support across multiple communication channels. You will identify customer needs, resolve issues on first contact, and build lasting relationships while contributing to a high‑performing BPO environment.

Key responsibilities

• Provide excellent support via phone, email, chat and other channels.
• Research and diagnose customer issues to propose strategic solutions.
• Ensure first‑contact resolution and follow‑up with service partners and internal teams.
• Give constructive feedback on tools, resources and procedures to improve workflow.
• Maintain case closure in line with service standards and quality management guidelines.
• Perform any additional duties assigned by management to support continuous improvement.

Required profile

• Diploma, degree or higher qualification in any field.
• 2 years of relevant experience preferred, but fresh graduates are welcome.
• Strong time‑management, multitasking and motivation to exceed expectations.
• Excellent verbal and written English; ability to communicate in the market’s language.
• Effective listening, empathy and professional phone etiquette.
• Comfortable using computers and adapting to multiple systems.

Required skills

What we offer

• Attractive remuneration and comprehensive benefits.
• World‑class workspaces and easy public‑transport access.
• Flexible working arrangements.
• Coaching, mentoring and strong learning‑development programs.
• Engaging activities, recognition programs and a positive culture.
• Opportunity to work for a global, award‑winning company.