Customer Service Representative (Mandarin)

About the role

TDCX, a Singapore-based global business process outsourcing (BPO) leader, is hiring a Customer Service Representative fluent in Mandarin. You will help deliver excellent service to partner brands through phone, email and other communication channels, resolving issues and building lasting customer relationships.

Key responsibilities

• Support customers through phone lines, emails and other channels.
• Identify customer needs, research existing issues and propose strategic solutions while clarifying any confusion.
• Aim for first-contact resolution and close cases with partners and internal departments according to service standards.
• Give constructive feedback on tools, resources, procedures and guidelines to improve workflow and customer experience.
• Deliver high-quality service and build sustainable customer relationships.
• Perform other duties assigned by management and contribute to the quality management system.

Required profile

• Diploma or GCE 'O' Level with at least 2 years of experience handling contact centre cases in a call centre or service industry.
• Bilingual and articulate, with strong spoken and written English or Chinese.
• Good customer handling skills, positive mindset and ability to adapt to a fast-paced environment.
• Team player with strong time management and motivation to exceed expectations.

Required skills

• Proficiency in MS Office applications.
• Excellent keyboard skills.
• Comfortable working with computers and multiple systems.

What we offer

• Remuneration, perks and performance incentives.
• Medical, insurance or social security coverage.
• Flexible working arrangements and easy access to public transport.
• Learning and development plans, coaching and mentoring.