Customer Support Associate (12-Month Contract, Convertible)

About the role

A healthcare institution is looking for a Customer Support Associate to act as its friendly first point of contact for customers. The role is based at Innovate @Ubi (formerly StarHub Green), just minutes from MacPherson MRT, and is offered as a 12-month contract that is renewable or convertible to permanent depending on performance.

Key responsibilities

• Handle enquiries and appointment requests by phone, email and live chat.
• Provide timely, accurate and warm service so that customers feel heard.
• Help people access the healthcare they need through empathetic interactions.
• Solve problems by working across departments to resolve issues efficiently.
• Work in a fast-paced, dynamic environment and contribute to a better overall customer experience.

Required profile

• GCE 'O'/'A' Levels or a Polytechnic Diploma; candidates with more experience may be considered for a Senior Customer Support Associate position.
• Willingness to work a 5.25-day week (alternate half-day Saturdays).
• 1 year of customer service, call centre or healthcare experience is a plus.
• Ability to converse in other languages such as Mandarin, Malay or Tamil is highly advantageous for handling non-English speakers.

Required skills

• Clear, confident communication with good phone etiquette.
• Service-oriented mindset, active listening and a desire to help others.
• Proficient typing speed and ability to switch between different systems.

What we offer

• Competitive salary with AWS, performance and variable bonus.
• Medical, dental and insurance coverage.
• 12-month contract, renewable or convertible to permanent.