Customs and Compliance Operations Manager

About the role

Pfizer is looking for a Customs and Compliance Operations Manager to act as the Customs Compliance Subject Matter Expert for the APAC region. The role ensures regulatory compliance, mitigates customs risks and prevents penalties, and oversees day-to-day customs operations. It also drives process standardization and continuous improvement, leading projects to identify, mitigate and remediate customs compliance risks. The position is hybrid.

Key responsibilities

• Ensure customs compliance with local laws, customs regulations and regulatory requirements across APAC
• Manage customs risks by identifying compliance gaps and operational vulnerabilities and implementing corrective actions
• Prevent customs penalties and violations through accurate customs administration and oversight
• Liaise with internal stakeholders, customs brokers and customs authorities on customs matters and escalations
• Drive continuous improvement initiatives to strengthen compliance controls and customs processes
• Ensure adherence to Pfizer SOPs, work instructions and corporate values in all customs operations
• Monitor customs performance and reporting, escalating issues in a timely manner
• Maintain compliance with GDP/GMP and local regulatory requirements to support the lawful movement of pharmaceutical products
• Represent the region in global and regional forums; calls outside standard office hours may be required

Required profile

• Bachelor's degree
• Minimum 6 years' relevant work experience
• Strong knowledge of customs compliance operations and processes
• Experience in supply chain and logistics
• Able to manage complex issues independently and drive solutions with stakeholders and cross-functional teams
• Proficiency in English (verbal and written); other languages are a benefit

Required skills

• Basic PC skills are essential (MS Office: Outlook, Word, Excel, Visio, PowerPoint)
• Preferred: profound knowledge of SAP or other ERP systems and data analytics tools