Day 2 Ops Engineer (Network/Apps/Security) - Platform Ops & Product Management

About the role

Assurity Trusted Solutions (ATS), a wholly owned subsidiary of GovTech, is looking for a Day 2 Ops Engineer to lead technical operations and product improvement for the National Cybersecurity Command Centre (NC3). The role combines hands-on engineering with product-management responsibilities, working from the Punggol Digital District.

Key responsibilities

• Lead technical operations across observability, vulnerability and patch management, asset and configuration management, backup and recovery, firewall, account and log reviews, incident response and network administration.
• Diagnose complex platform, infrastructure, integration and performance issues, coordinate resolution across teams and vendors, and verify permanent fixes.
• Plan and execute technical changes and releases, including impact assessment, testing, rollback plans, documentation and post-implementation review.
• Build and maintain automation, scripts, workflows, dashboards and reports to reduce manual effort and improve data quality.
• Define the product vision, roadmap and backlog for NC3 operational tools, and turn user needs into requirements, user stories and priorities.
• Work with engineers, architects, cybersecurity teams and vendors on solution options, risks and trade-offs, and run backlog refinement, sprint or release planning and demos.
• Set engineering and operational standards, review designs and mentor engineers, and maintain documentation such as runbooks, architecture views and release records.

Required profile

• Relevant degree in Information Technology, Computer Science, Cybersecurity, Engineering or a related field.
• At least 5 years of experience in infrastructure, platform, network, cloud, DevSecOps or cybersecurity operations, leading technical workstreams.
• Experience with Agile product-management practices (roadmap, backlog, user stories, release planning).
• Familiarity with security frameworks, IT service management and Singapore Government requirements such as IM8 and GovTech policies.

Required skills

• Hands-on monitoring, logging, OS, networks, cloud or virtualised infrastructure, vulnerability remediation, backup and recovery, and identity/access administration.
• Scripting and automation with Python, PowerShell or Bash, and tool integration via APIs, workflow platforms or CI/CD pipelines.
• Analytical ability to turn operational data into scalable product or process improvements.

Benefits include annual leave with Family Care and Birthday Leave, and contract staff enjoy the same benefits as permanent staff. The role is a contract position until 31 March 2029, with possible renewal.