Delivery Analyst – Professional Services (Hybrid, Singapore)

About the role

Diligent is looking for a Delivery Analyst to join its Professional Services team in Singapore. You will act as a subject‑matter expert on Diligent’s GRC solutions, delivering end‑to‑end implementations and ensuring a high‑quality client experience.

Key responsibilities

• Deliver Professional Services across the entire customer journey and product enablement lifecycle.
• Assist PS management, CS team and other stakeholders throughout the customer lifecycle.
• Leverage domain, industry and product expertise to guide customers on solution rollout and project execution.
• Lead end‑to‑end implementation, configure Diligent products and ensure a good customer experience.
• Collaborate with Delivery Managers to route service requests appropriately.

Required profile

• 12+ months experience in consulting, professional services, SaaS implementation or a client‑facing role.
• Customer‑first mindset with strong written and verbal communication in English.
• Understanding or willingness to learn GRC disciplines (governance, risk, audit, compliance, internal controls, information security).
• Ability to learn Diligent products and apply product/domain knowledge to customer requirements.
• Effective time‑management, problem‑solving and ability to work in a fast‑paced environment.

Required skills

• Strong written and verbal communication in English.
• Ability to support presentations and workshops.

What we offer

• Hybrid work model with at least 50% onsite in Singapore.
• Flexible work environment, comprehensive health benefits and generous time‑off policy.
• Wellness programs, global days of service and a culture that values creativity and diversity.