Desktop Support Engineer – IT Helpdesk

About the role

Avensys is seeking a motivated Desktop Support Engineer to join its IT team in Singapore. The role involves providing Level 1 and Level 2 support to end‑users, ensuring smooth operation of desktops, laptops, printers and related peripherals.

Key responsibilities

• Deliver Level 1/Level 2 technical support for desktops, laptops, printers and other peripherals.
• Install, configure and troubleshoot hardware and software components.
• Maintain and support Windows operating systems, Active Directory and Microsoft Office 365 environments.
• Document all support activities, incidents and resolutions in the ticketing system.
• Provide both on‑site and remote assistance to employees as required.
• Escalate complex issues to senior IT staff or appropriate teams.

Required profile

• At least 1 year of hands‑on experience in IT support or help‑desk roles.
• Strong troubleshooting abilities and clear communication skills.
• Solid understanding of desktop hardware, software and basic networking concepts.

Required skills

• Windows operating systems
• Windows Server
• Active Directory
• Microsoft Office 365
• TCP/IP, DHCP, DNS
• Familiarity with ticketing tools such as Jira, ServiceNow or Freshservice
• Printers, mobile devices and hardware repair

What we offer

• Competitive base salary
• Attractive company benefits
• Fun, collaborative work environment
• Clear career progression opportunities