Digital Marketing Specialist - SEO Account Manager

About the role

First Page, a global digital marketing firm and APAC's highest-rated digital agency, is looking for a Digital Marketing Specialist (SEO Account Manager) to drive client growth under its "Net Zero Churn" strategy. You will own a portfolio of clients across classic SEO, Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO), turning account management into a proactive profit centre and achieving Net Revenue Retention (NRR) above 100%. The role is commercial ownership, not just reporting.

Key responsibilities

• Own the portfolio P&L and achieve 100%+ NRR through retention and expansion, identifying upsell and cross-sell opportunities and using productised service tiers and add-ons.
• Manage SEO foundations (technical, on-page, off-page, content, keywords, authority) and AEO, optimising content for AI Overviews, featured snippets, People Also Ask and voice search.
• Manage GEO, improving how clients are cited and recommended in generative engines via structured data, entities and brand authority.
• Track emerging visibility metrics such as share of voice in AI answers and brand mention sentiment, and coordinate SEO, AEO and GEO internally.
• Act as a strategic partner to C-level clients, lead Quarterly Business Reviews and report ROI, ROAS and CLV.
• Monitor churn risks and maintain a 12-24 month value roadmap for each key account.

Required profile

• 3+ years in a digital agency or SaaS customer success role managing high-value portfolios; NRR experience is a big plus.
• Comfortable negotiating contracts, budgets and asking for the sale.
• Financial literacy: understanding margin, ROI, CAC/LTV and able to explain them simply.
• Data-driven storytelling and comfort working with LLMs in daily work.

Required skills

• Solid SEO foundation, with interest or hands-on exposure to AEO, GEO, structured data/schema markup and entity-based SEO.
• Analyse data from GA4, SEMrush and CRM.

What we offer

• Base salary plus a significant variable commission tied to portfolio expansion and NRR.
• Flexible work arrangements, guaranteed yearly salary increment, dental and medical benefits, ClassPass gym access and birthday celebrations.
• Rapid career progression within the agency's transformation.