Digital Workplace Specialist - Microsoft 365

About the role

An established multinational company with over 30 years of experience and a strong investment in IT is hiring an experienced IT Engineer for a permanent position. The role sits in a team-based environment and focuses on managing end-to-end IT service operations and providing Level 2 support for onsite users.

Key responsibilities

• Manage end-to-end IT service operations by identifying, logging and resolving technical incidents to minimise business downtime.
• Provide Level 2 technical support for onsite users, diagnosing and troubleshooting M365 issues.
• Administer global desktop tools including endpoint security, remote management, email security and mobile device provisioning.

Required profile

• At least 4 years of experience with M365 / O365.
• Proven track record with Microsoft Entra ID (Azure AD).
• Experience with Microsoft Intune and SharePoint Online; exposure to Microsoft Defender is an added advantage.

Required skills

• Microsoft 365, Office 365 administration
• Microsoft Entra ID (Azure AD)
• Microsoft Intune, SharePoint Online, Autopilot
• IT support, service desk and second-line support
• ITIL, IT service management and ticketing systems (e.g. BMC Remedy)

The advert states that the company has made heavy investments in IT and offers a permanent position with high job stability. Applications are made through the online application function.