Director, Cross Border Payments Product

About the role

Citi's Cross Border Payments business is a key growth driver for its Payments line and a differentiator against competitors. The role leads the account-based cross-border payments product agenda across the Asia South and JANA clusters, based in Singapore. It suits someone who combines deep expertise in payments ecosystems and FX with strong leadership and a creative approach to building innovative solutions.

Key responsibilities

• Define client value propositions, positioning, segmentation, pricing, targeting, channel strategy and competitive differentiation to secure preferred partner status with clients.
• Supervise day-to-day product management, including delivery, client experience and client communication, and help teams prioritize, negotiate and remove obstacles.
• Drive product commercialization across client segments and clusters, partnering with global product to strengthen capabilities, defend existing flows and attract new ones.
• Work with Markets partners to grow transactional FX flows through targeted initiatives and bundled solutions by client segment and country.
• Collaborate with sales, coverage, FX, operations, technology and other partners to improve delivery, streamline processes and maintain a strong risk and control environment.
• Assess risk in business decisions, act ethically and escalate, manage and report control issues transparently.
• Build trusted relationships with internal network partners and external industry stakeholders.

Required profile

• 15+ years of relevant experience and in-depth knowledge of payments, cash management, SWIFT, FX, ecommerce and emerging payment flows.
• Knowledge of product management disciplines and product development.
• Experience leading cross-functional teams and driving business innovation using management information and data analytics.
• Financial acumen and investment process knowledge.
• Bachelor's degree or equivalent experience; a Master's degree is good to have.

Required skills

• Strong execution bias and ability to work unsupervised and adapt quickly to changing priorities.
• Ability to work under pressure, meet deadlines and handle unexpected changes.
• Problem-solving, analytical and influencing skills, with clear written and verbal communication.