Director, Digital Solution Architecture & Experience Engineering

About the role

Fiserv, a global leader in fintech and payments, is looking for a Director, Digital Solution Architecture & Experience Engineering. The role provides technology and architecture leadership for customer-facing digital banking capabilities across mobile and web channels, defining end-to-end solution architecture from iOS, Android and responsive web through APIs, microservices, integration platforms, identity, security and cloud-native services. It combines solution architecture, hands-on engineering leadership and experience design thinking, with accountability for technology modernization, engineering standards, performance, resilience and delivery effectiveness.

Key responsibilities

• Own solution architecture for digital banking on iOS, Android and Web, including reference architectures, engineering standards and reusable patterns
• Architect integration between digital channels, API gateways, microservices, authentication services, payment platforms and core banking
• Lead architecture reviews, major technology decisions and build-vs-buy-vs-integrate choices
• Provide engineering leadership for native iOS, native Android and modern web, setting standards for code quality, automated testing, release management and performance
• Modernize legacy digital applications, strengthen CI/CD and automated testing, and establish reusable design-system and component approaches
• Embed design thinking with Product, UX/XD and business teams, balancing customer experience with security, regulatory and technology constraints
• Design secure, API-first and event-driven customer journeys for onboarding, authentication, account servicing, payments, cards, notifications and customer service
• Ensure applications meet security, privacy and regulatory requirements, with high availability, resilience, monitoring and recoverability
• Lead and influence solution architects, mobile and web engineers and engineering leads across APAC, build engineering capability, establish communities of practice and act as a senior technology partner to Product, Business, Design and Engineering leadership

Required profile

• 15+ years of technology experience with significant leadership in digital platforms, solution architecture or software engineering
• Strong experience architecting enterprise digital solutions across iOS, Android and Web
• Experience partnering with UX/XD and Product teams on complex customer journeys
• Strong stakeholder management and communication of architecture decisions to senior business and technology leaders

Required skills

• Mobile and web architectures, REST APIs, microservices, API management, identity/access management and distributed systems
• Swift/SwiftUI and Kotlin/Jetpack Compose, plus React, Angular or equivalent frameworks
• DevSecOps, CI/CD, automated testing and observability
• Highly available, resilient and secure customer-facing platforms

Nice to have: digital banking, payments, fintech, cards or merchant acquiring experience; OAuth 2.0, OpenID Connect and mobile application security; accessibility and responsive design; AI-assisted engineering tools such as GitHub Copilot.