Director, Software Engineering (Real-Time Payments)

About the role

Mastercard is seeking a Director of Software Engineering to lead the Engineering & Technology Excellence organization for its Real‑Time Payments (RTP) platform in Singapore. The role is responsible for ensuring the platform’s stability, resiliency, and operational excellence while supporting high‑volume, low‑latency, account‑to‑account payments worldwide.

Key responsibilities

• Own end‑to‑end platform reliability, availability, and operational health, including incident and problem management.
• Lead and develop a high‑performing engineering and support team with clear accountability.
• Act as senior engineering escalation point during major incidents and customer‑impacting events.
• Drive improvements across architecture, engineering discipline, observability, and operational processes.
• Partner closely with customers, internal stakeholders, and regional leadership to build trust and transparency.
• Ensure strong governance, high‑quality root‑cause analysis, and measurable reduction in recurring incidents.
• Represent engineering in service reviews, governance forums, and executive‑level discussions.

Required profile

• Senior engineering leadership experience in high‑availability, mission‑critical platforms, preferably in payments or financial services.
• Proven track record of managing large‑scale distributed systems.
• Strong stakeholder engagement and escalation management skills.
• Commitment to inclusive leadership and engineering excellence.

Required skills

• Distributed systems
• High‑availability platform engineering
• Incident and problem management
• Observability and monitoring