Director, Technical Consulting

About the role

Salesforce is seeking a Services Practices Director to join its Professional Services team within the Customer Success Group. This is a billable role with team management and booking support responsibilities. The Director works with customers and partners during project cycles, using deep knowledge of the Salesforce platform and product suite, technical architecture, enterprise integration and business solution implementation to define solution visions, architect systems and guide implementation.

Key responsibilities

• Lead a team of high-performing architects in ASEAN.
• Support account partners with services pre-sales through scoping, estimations, proposals and demos.
• Manage red customers for accounts in emerging cloud spaces and manage the booking support number for emerging clouds in ASEAN.
• Guide the evaluation of business and technical requirements and review project vision, implementation approach and key artefacts.
• Act as lead architect, coordinating multiple architects and working with project and engagement managers on planning and implementation.
• Direct early solution evaluation, including issue management and engagement with executives, the account team, engineering and product management.
• Provide hands-on application configuration where needed, and direct and mentor diverse teams on technical delivery and non-technical topics.
• Contribute to internal growth initiatives and, where required, support pre-sales activities.

Required profile

• Experience with several Salesforce clouds and an understanding of the Salesforce platform.
• Hands-on technical consulting and solution implementation experience in a major software domain (e.g. CRM, ERP, HR), including coding in object-oriented languages.
• Ability to analyse, design and optimise business processes through technology and integration.
• Experience guiding customers and project members in deploying emerging technology.
• Willingness to work independently and in a distributed team, and availability to travel regionally depending on customer needs.

Required skills

• Salesforce platform and clouds: D360, Tableau, Consumer Goods Cloud, B2B or B2C Commerce Cloud, Loyalty Cloud, Revenue Cloud.
• Ability to learn new technologies and Salesforce clouds quickly.
• Preferred: detailed understanding of web services, data modelling and enterprise application integration, including ESBs and ETL tools.
• Preferred: experience as a Senior Architect or CTO in a mid-to-large organisation, and experience delivering coded enterprise applications on the Salesforce platform.