End User Computing Engineer – Singapore

About the role

IG Group is seeking an End User Computing Engineer to join its Singapore office. You will be the first point of contact for IT support, delivering high‑quality assistance to a diverse user base across the firm.

Key responsibilities

• Provide on‑site desktop support in the Singapore office and remote support to users in other locations.
• Triage and resolve incidents and service requests via ServiceNow, phone, email, chat, and monitoring tools.
• Support Windows and macOS desktop environments, including device builds, deployments, maintenance, and upgrades.
• Administer core EUC technologies such as Active Directory, Entra ID, endpoint management, and collaboration tools.
• Assist with workstation testing, rollouts, audio‑visual systems, and meeting‑room technology.
• Collaborate with global support and escalation teams to resolve complex issues.
• Maintain relationships with hardware and software vendors, handling local procurement and asset management.
• Identify opportunities for service improvements, automation, and increased efficiency.

Required profile

• Front‑line ambassador for IT, taking ownership of incidents and requests.
• Strong advocacy for end‑users and ability to work collaboratively with escalation teams.
• Proactive mindset with a focus on improving processes, tools, and standards.
• Ability to support business‑critical users, including trading floor staff and senior stakeholders.

Required skills

• Windows desktop support
• macOS desktop support
• Active Directory
• Entra ID
• Endpoint management platforms
• Collaboration tools (e.g., Teams, Slack)
• ServiceNow ticketing system
• Audio‑visual and meeting‑room technology
• Hardware and software vendor management