Engineer I - Global Technology (Endpoint & Data Center Support)

About the role

Expeditors, a global logistics company, is hiring an Engineer I for its Global Technology team. The role supports and improves regional technology operations across endpoint management and regional data center environments, working closely with the global endpoint system team, local GT teams, vendors and regional leadership.

Key responsibilities

• Provide Tier 2 support for endpoint issues, including troubleshooting, root cause analysis and escalation resolution
• Manage the endpoint lifecycle: OS deployment (SCCM, Intune, Autopilot), application deployment, patching and compliance monitoring
• Maintain endpoint environments through automation, policy enforcement and continuous improvement
• Support Windows 11, Active Directory, Intune, Group Policy and mobile device management
• Collaborate with CHQ, GCC and GEO teams on global rollouts, compliance and infrastructure initiatives
• Guide regional teams on endpoint support processes and best practices
• Coordinate RDC operations such as remote hands services, hardware installations, moves and changes
• Manage vendor relationships for hardware, circuits and software licensing, including procurement, renewals and billing validation
• Maintain data center asset records, rack layouts and capacity planning, and monitor operational risks

Required profile

• Self-motivated, technically strong and service-oriented, able to handle hands-on support and operational coordination
• Strong troubleshooting, project coordination, vendor management and communication skills
• Ability to work across multiple teams and time zones
• Preferred: bachelor's degree in a technical field, 2+ years of Windows endpoint and SCCM/Intune experience, and 1+ year in data center or regional technology operations

Required skills

• Windows 11, Active Directory, Group Policy, Intune, SCCM, Autopilot
• PowerShell scripting and automation, Git and GitHub
• Data center administration basics (rack space, power, cooling, UPS, HVAC)
• Incident, change and problem management, cybersecurity compliance

What we offer

• Paid vacation, holiday and sick leave
• Medical insurance and employee stock purchase plan
• Training and personnel development program
• Growth opportunities and employee referral bonus