Enterprise Architect - Airline & Aviation

About the role

Adobe Professional Services is looking for an Enterprise Architect to support leading airlines and aviation organizations in building scalable, efficient technology systems around Adobe Experience Cloud. The role helps airlines improve customer experiences, deepen loyalty, grow direct bookings and open new avenues for ancillary revenue, working alongside business and technology teams on digital transformation.

Key responsibilities

• Advise on Adobe Experience Cloud products such as Experience Platform, Journey Optimizer, Real-Time CDP, Campaign, Experience Manager, Analytics and Target.
• Lead technical discovery sessions, architecture workshops and solution discussions with business and IT partners.
• Develop data architectures and integrations linking Adobe solutions with airline systems such as PSS, reservation systems, loyalty platforms and digital commerce channels.
• Design scalable solutions for customer data, identity, segmentation, journey orchestration, decisioning, personalization and cross-channel engagement.
• Support digital transformation initiatives and advise on architecture, risks and dependencies.
• Direct technical architecture across projects, working with delivery teams and mentoring consultants and architects.
• Contribute to pre-sales and RFPs with technical proposals and solution architectures.
• Work with analytics teams to define success measures and evaluate engagement and conversion outcomes.

Required profile

• 8+ years of experience in the airline or aviation industry, including consulting, enterprise architecture or professional services delivery.
• Experience guiding customers through digital transformation and MarTech implementations.
• Bachelor's degree or equivalent in Business, Engineering, Computer Science, Aviation or a related field.
• Willingness to travel up to 50% of the time.

Required skills

• Enterprise architecture covering data integration, APIs, customer identity, data modeling, segmentation and cross-platform solutions.
• Airline online channels, customer lifecycle, digital retail, loyalty and tailored experiences.
• Knowledge of airline technology and data environments such as PSS, reservation and booking platforms, rewards programs and customer data ecosystems.
• Experience advising consultants and architects, or taking part in pre-sales and RFP activities.