Epic Consultant

About the role

NCS, a technology services firm operating across the Asia Pacific region, is looking for an Epic consultant in Singapore. You will lead the build, setup and continual enhancement of the Epic platform to support operational and clinical needs during the rollout of EPIC implementation in Singapore hospitals and healthcare institutions.

Key responsibilities

• Translate business and organizational requirements into functional Epic module configurations and workflows.
• Support full lifecycle activities, including new implementations, system upgrades and enhancement rollouts.
• Conduct system testing, identify defects, troubleshoot issues and fine-tune performance.
• Evaluate change requests and coordinate cross-functional stakeholders to implement updates smoothly.
• Monitor system performance indicators and user adoption metrics to spot optimization opportunities.
• Maintain detailed documentation of configurations, workflows, updates and system modifications.
• Act as the main point of contact between technical teams, business users and external partners, and provide user support and incident resolution.
• Safeguard data integrity and ensure compliance with regulatory requirements and internal governance policies.
• Set up and maintain access controls and security measures to protect patient and organizational information.
• Recommend system improvements and stay up to date on Epic releases and healthcare IT developments.

Required profile

• At least 3 years of experience as a Business Analyst or Consultant, preferably in healthcare.
• Current and valid Epic certification.
• Strong written and verbal communication skills and the ability to work with multidisciplinary teams, business stakeholders, vendors and internal project members.

Preferred

• Ambulatory, Healthy Planet, MyChart and Analytics (Caboodle/Cogito) experience.
• Participation in Epic implementation or optimization projects (advantageous but not essential).