Executive (Front Office)

About the role

NUS is hiring a Front Office Executive for its Kent Ridge Campus, within the Guest Services and Operations team of the University Campus Infrastructure department. The role covers front desk operations, guest services, cashiering and support to the team, in a pre-opening environment.

Key responsibilities

• Manage daily front desk operations, including guest registration, room allocation and check-in/check-out.
• Respond promptly and professionally to guest inquiries, feedback and complaints.
• Handle cashiering duties: billing, postings, refunds and payment reconciliation.
• Use mobile, kiosk and digital guest communication systems independently.
• Provide concierge assistance such as transport arrangements, luggage handling and local information.
• Keep the lobby and front desk areas presentable and guest-ready.
• Work with Senior Executives and team members on shift operations, contribute to daily briefings and help train new hires.
• Prepare end-of-shift reports, maintain guest folios and keep records up to date while protecting guest data.
• Coordinate with Housekeeping, Engineering and Security, ensure clear shift handovers and escalate unresolved issues.
• Follow emergency procedures, report safety and security concerns and support guest and staff safety.

Required profile

• Diploma in Hospitality, Tourism or a related field.
• Prior customer service or front office experience preferred.
• Familiarity with front office systems such as StarRez is an advantage.
• Willingness to work shifts, including weekends and public holidays.

Required skills

• Strong interpersonal and communication skills with a guest-first approach.
• Basic computer proficiency and attention to detail.
• Accuracy in cashiering and administration; able to multitask under pressure.
• Service orientation, teamwork, adaptability in a dynamic pre-opening environment and reliability.