Executive, IT Infrastructure

About the role

Knight Frank, a global real estate consultancy founded in 1896, is looking for a proactive Executive, IT Infrastructure. You will be the go-to person for all IT-related issues, keeping daily operations running smoothly across office and site environments through timely technical assistance, reliable systems and ongoing IT improvements.

Key responsibilities

• Provide first-line technical support to employees, troubleshooting and resolving hardware, software and device issues (desktops, laptops, printers, mobile devices) quickly to minimise downtime
• Maintain accurate documentation of incidents, resolutions and technical knowledge base articles
• Install, configure and maintain IT hardware, software and applications
• Track and update IT equipment and software inventory for accurate asset management
• Take part in IT improvement projects, system upgrades and other technology initiatives
• Perform other related duties as assigned to support operational efficiency

Required profile

• Minimum 2 years of experience in IT Helpdesk or Technical Support
• Diploma in Information Technology or equivalent
• Highly organised, independent and able to manage several tasks in a fast-paced environment
• Excellent communication, coordination and problem-solving skills; service-oriented and collaborative

Required skills

• Strong knowledge of Microsoft Windows OS, Microsoft Office and SaaS applications
• Troubleshooting, system configuration and IT asset management

What we offer

• Opportunities for growth and career development
• A supportive, collaborative team
• Continuous learning and development
• Competitive salary

This is a direct search led by Knight Frank; applications from recruitment agencies will not be accepted and fees will not be paid for unsolicited CVs.