Executive - Quality Assurance (QA-006)

About the role

This executive is responsible for quality control activities in line with regulations and requirements, inspecting incoming, in-process and outgoing products and shipments for adherence to quality standards. The role also supports quality queries, customer complaints and audits, recommends continuous improvement, helps design documentation guidelines and templates, and delivers quality-related training. Basic knowledge of regulatory affairs and compliance standards is preferred.

Key responsibilities

• Perform quality control and inspect incoming, in-process and outgoing products and shipments; propose root cause investigations and corrective and preventive measures.
• Manage customer relationships, record customer engagements and help resolve complaints and product dissatisfaction.
• Contribute to continuous improvement, support product and material development research, and adopt new technologies and procedures.
• Perform quality audits, apply quality data analytics and lean practices, and run quality activities to meet KPIs.
• Support internal and external quality audits, and report on complaints, non-conformities, deviations and incidents.
• Maintain document control, keeping electronic and hard copy records aligned with SOPs and preparing information for document audits.
• Assist in implementing maintenance and engineering risk assessments, and execute facility maintenance, maintenance programmes and engineering projects.
• Support and propose QMS, regulatory and other quality training programmes and collect training outcomes.

Required profile

• Diploma or degree in pharmaceutical science, health science or a related field.
• 1-3 years of relevant experience; a pharmacy licence is a plus.
• Basic knowledge of regulatory affairs and compliance standards is preferred.
• Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and ability to work independently with multiple priorities.

Required skills

• Proficiency in MS Office applications and Microsoft Power Platform applications.
• Attention to detail and organisational skills.