Experience Design Lead

About the role

Valtech, a global digital innovation company, is looking for an Experience Design Lead to lead multi-disciplinary teams shaping end-to-end experiences for enterprise clients across Asia. The role moves from insight to strategy to design, working within agile delivery squads and regional programs. It is a full-time position based in Singapore.

Key responsibilities

• Lead end-to-end design from problem framing to shipped experiences.
• Facilitate design thinking and collaboration workshops.
• Lead user research such as interviews and surveys, and conduct competitor benchmarking and analysis.
• Create information architecture, customer journeys and user flows aligned with business goals.
• Craft customer interactions and motion design, and champion inclusive design and accessibility (WCAG).
• Turn insights into outcomes by prototyping, testing and iterating.
• Partner with Strategy, Product, Data and Engineering teams, mentor juniors and guide stakeholders through difficult discussions.
• Support pitches, understand APAC nuances and localise flows and content, with some travel required.

Required profile

• 12+ years of experience, including at least 3 years in experience design leadership roles.
• Background in a digital transformation consultancy or digital agency blending creative design, technical work and data/AI capability.
• Portfolio of digital work covering Web, Mobile and connected experiences with measurable client impact.
• Eligible to work in Singapore with a strong understanding of APAC markets.

Required skills

• Figma, Miro, prototyping and practical use of AI design tools.
• Design systems and design ops experience, from governance to component quality.
• UX research tools such as Maze and UserTesting.
• Understanding of enterprise software solutions such as Adobe, Sitecore and Salesforce.
• Nice to have: experience in public service, travel, hospitality, retail, health and telco; data visualisation tools such as PowerBI and Tableau.

What we offer

• A competitive compensation package.
• Hybrid work flexibility.
• Learning and development with access to tools and experts.
• Medical and dental insurance benefits.
• Mobile allowance.