Fault Reporting Centre Manager (FRC)

About the role

The Fault Reporting Centre Manager is responsible for the day-to-day facilities operations, keeping facilities running to meet business needs. The manager leads, manages and monitors teams' responses and rectification actions to reported cases.

Key responsibilities

• Lead and oversee 24/7 operations of assigned Fault Reporting Centres, covering fault reporting, dispatch and service coordination
• Manage fault escalation, incident response and technical troubleshooting for ACMV systems and critical facilities such as laboratories and cleanrooms
• Ensure compliance with SOPs, SLAs and operational workflows
• Coordinate emergency responses, system commissioning, defect rectification and troubleshooting with internal teams, clients and contractors
• Plan and deploy manpower for daily operations, special events, annual shutdowns and emergencies
• Supervise engineering staff, specialist contractors and subcontractors so that maintenance works are safe, on time and to specification
• Conduct routine site inspections, monitor contractor performance and keep clients informed

Required profile

• Degree or diploma in Mechanical Engineering, Facilities Management, Building Services or a related discipline
• Minimum 5 years of experience in Facilities Management, ACMV operations, engineering operations or FRC management; supervisory experience preferred
• Experience managing 24/7 operations, incident response, fault escalation and contractor performance

Required skills

• Strong technical knowledge of ACMV systems, M&E services and critical environments such as laboratories and cleanrooms
• Proficiency in CMMS and Microsoft Office applications, and other facilities management systems
• Leadership, stakeholder management, customer service, problem-solving and communication skills