Field Service Engineer - CNC / EDM Machines

About the role

A well-established organisation supplying and supporting precision industrial machinery across Singapore and the region is hiring a Field Service Engineer. You will be the frontline technical expert ensuring customers' CNC and EDM machines run at peak performance. This is a hands-on, field-based position offering variety, autonomy and the satisfaction of solving real engineering problems on site.

Key responsibilities

• Install and commission CNC and EDM machines at customer premises, making sure they meet operational specifications before handover.
• Carry out scheduled preventive maintenance visits to minimise downtime and extend equipment life.
• Diagnose and troubleshoot mechanical, electrical and mechatronic faults on site, restoring machines to full working order.
• Respond promptly to service calls about breakdowns or performance issues, managing your own schedule to meet response-time targets.
• Escalate complex issues to senior engineers or support teams, providing clear fault reports.
• Maintain service records and submit work orders, parts used and follow-up recommendations after each visit.
• Advise customers on best-practice operation and basic maintenance, and build strong relationships as a trusted technical contact.

Required profile

• Diploma or NITEC in Mechanical Engineering, Electrical Engineering, Mechatronics or a closely related field.
• 2 to 5 years of hands-on experience servicing industrial machinery, ideally CNC or EDM equipment.
• Valid Class 3 driving licence, as the role involves regular travel to customer sites across Singapore.
• Willingness to stand by or work outside normal hours for urgent calls.

Required skills

• Solid understanding of mechanical and electrical systems, able to read technical drawings and wiring diagrams.
• Strong fault-finding and problem-solving skills with a methodical approach.
• Good command of written and spoken English for customer liaison and service reports.
• Customer-focused, professional under pressure.