Field Service Engineer – Proton Therapy Systems

About the role

Siemens Healthineers is hiring a Field Service Engineer to support its proton therapy systems. The role covers on-site support, installation, commissioning, troubleshooting and repair of complex equipment, and liaison with customers. It may involve any aspect of field support, including hardware, software, PCs and networking.

Key responsibilities

• Install and upgrade complex company products according to technical documentation and company guidelines.
• Provide on-site support for proton therapy equipment and ancillary devices, including diagnosis, troubleshooting, service, upgrades, repair, installation and commissioning.
• Check and approve the operational quality of system equipment.
• Instruct customers on operation, and train customer technical staff on maintenance if present.
• Act as company liaison on administrative and technical matters, clarifying whether problems need second-level support or GFO management.
• Demonstrate equipment operation and specifications per Customer Acceptance Procedure and Customer Technical Bulletins.
• Work with a team of site engineers and, if needed, coordinate a small group of Installation Representatives and Subcontractors.
• Maintain a network with the second-level support team and work in radiation-controlled areas.
• Perform emergency on-site interventions, work in a rotating three-shift system including holidays and weekends, and travel about 10% including internationally.

Required profile

• Sound knowledge of applicable software, IT system operation principles and design.
• Customer-focused attitude, articulate and able to handle difficult situations while customers observe.
• Fluent in written and spoken English; local language knowledge is an advantage.
• Proficient in Microsoft Office and in business tools; administrative compliance in good standing.
• Ability to work in radiation-controlled areas, confined spaces and heights, and to stand, sit or stoop for long periods.
• Vendor credentialing requirements met and maintained for full client access.

Required skills

• Proficiency in operating radiation-producing equipment and handling radioactive materials.
• Desired: SAP or equivalent ERP/PDM products and productivity software.
• Desired: experience servicing or manufacturing medical devices under ISO 13485.

Candidates apply through the company's online profile, uploading their CV; the company does not accept agency resumes.