Field Service Technician - Automation / AGV Systems

About the role

A dynamic team is recruiting a Field Service Technician to support the deployment, operation and maintenance of advanced warehouse automation systems, including Automated Guided Vehicle (AGV) systems and 4-way Shuttle pallet systems. The role involves hands-on work with intralogistics technology, developing technical expertise in both hardware and software across live operational environments.

Key responsibilities

• Support the end-to-end deployment of AGV systems and 4-way Shuttle pallet systems in warehouses, ensuring installations meet technical and operational specifications.
• Carry out routine inspections and preventive maintenance to maximise system uptime and reliability.
• Diagnose and troubleshoot faults across hardware, software and network layers, and implement corrective actions promptly.
• Provide Level 1 technical support to site teams and end users, escalating complex issues through the right channels.
• Work at heights of up to 8 metres using a safety harness in line with workplace safety requirements.
• Maintain accurate records of maintenance activities, fault logs and system configurations.
• Liaise with internal engineering teams and on-site stakeholders to coordinate planned maintenance windows and minimise disruption.
• Contribute to continuous improvement by identifying recurring issues and recommending design or process enhancements.

Required profile

• Diploma in Mechanical Engineering, Electrical Engineering, Computer Engineering or a related discipline.
• Practical familiarity with mechanical and electrical hardware installation and configuration.
• Experience with or exposure to automation systems, robotics or intralogistics solutions is advantageous.
• Ability to work methodically in a fast-paced warehouse environment, including working at heights up to 8 metres with a safety harness.
• Strong troubleshooting skills with a systematic, solution-oriented approach.
• Good English communication skills and the ability to document technical findings clearly.
• Proactive attitude and willingness to collaborate with teams and external site personnel.