FL Customer Service Support

About the role

The FL Customer Service Support role works closely with customers and the operations team to ensure smooth order fulfillment, inventory management and shipment activities.

Key responsibilities

• Liaise with customers and operations on order fulfillment, inventory and shipment related activities.
• Provide information and feedback to customers on operational issues and coordinate resolutions.
• Generate KPIs and transactional reports for internal and external stakeholders.
• Verify vendor invoices, monitor warehouse supplies and raise purchase orders for replenishment.
• Coordinate urgent order fulfillment with customers, operations and transporters.
• Maintain accurate and timely system transaction updates and ensure compliance with company policies.

Required profile

• Diploma or degree in Business Studies, Administration, Management, Logistics or Transportation.
• At least 1 year of relevant experience in the logistics industry.
• Strong verbal and written communication skills and ability to work in a fast‑paced team environment.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with Warehouse Management Systems (WMS) or Exceed System.