FL Customer Service Support (Logistics)

About the role

Maersk is looking for a Customer Service Support person for its logistics business unit. The role sits between customers and the operations team, handling order fulfilment, inventory and shipment matters, and keeping customers informed about operational issues.

Key responsibilities

• Liaise with customers and the operations team on order fulfilment, inventory and shipment activities
• Provide customers with information and feedback on operational issues and help coordinate their resolution
• Generate KPIs and transactional reports for internal and external customers on a timely basis
• Verify vendor invoices and follow up with vendors on discrepancies
• Monitor warehouse supply usage and raise purchase orders for replenishment
• Coordinate urgent order fulfilment with the customer, operations and the transporter
• Keep system transactions accurate and up to date
• Carry out other duties assigned by the manager and comply with company policies and procedures

Required profile

• Diploma in Business Studies, Administration, Management, Logistics or Transportation, or equivalent
• At least 1 year of relevant experience in the logistics industry preferred
• Ability to work under pressure, meet deadlines and deliver good customer service
• Team player who thrives in a fast-paced environment

Required skills

• Computer proficiency with MS Office (Word, Excel, Outlook)
• Warehouse Management System (WMS) and Exceed System
• Strong administrative and communication skills