Global Product Support (GPS) Engineer

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Global Product Support (GPS) Engineer in Singapore. The engineer drives service readiness and technical support for new and existing semiconductor equipment platforms, partnering with Engineering, Manufacturing, Quality and Global Service teams to ensure successful product introduction, reliability and field support.

Key responsibilities

• Develop service procedures, Best Known Methods (BKMs), troubleshooting guides and technical documentation for new products
• Take part in FMECA, first-chamber builds, testing, qualification and new product introduction (NPI)
• Troubleshoot system issues and work with Engineering to drive resolution
• Support Quality and Reliability initiatives, including root cause analysis, Failure Analysis (FA) and CAPA
• Create installation, maintenance, retrofit and repair procedures, service bulletins and engineering notices
• Analyze performance data to improve product reliability and serviceability
• Deliver technical training for Customer Engineers and support teams
• Provide escalated technical support and ensure spare parts readiness for global deployments

Required profile

• Bachelor's degree in Electrical, Mechanical, Mechatronics, Chemical Engineering, Physics, Materials Science or a related discipline
• Experience supporting semiconductor capital equipment or complex electromechanical systems
• Hands-on experience with mechanical tools such as torque wrenches, drivers and precision instruments
• Willingness to travel about 25% of the time for customer and field activities

Required skills

• Strong troubleshooting of electrical, mechanical, pneumatic, vacuum, gas delivery and motion control systems
• Ability to diagnose electric motors, high-power delivery systems and gas flow systems
• Proficiency with electronic diagnostic equipment such as oscilloscopes and multimeters
• Able to read and interpret electrical, pneumatic, gas and mechanical schematics
• Knowledge of root cause analysis, failure analysis and corrective action methodologies

The work location is Science Park II, moving to Tampines from mid-2027. The position is full time, regular and relocation eligible.