Graduate Associate - Customer Transformation (2027)

About the role

KPMG in Singapore's Customer team, working with the Corporate Transformation division, offers a Graduate Associate position in Customer Transformation for 2027. The team advises clients, especially in financial services, public sector and healthcare, on customer experience strategy, CRM implementation and digital marketing, and is exploring AI-driven solutions. The role suits graduates expected to finish between January 2026 and September 2027.

Key responsibilities

• Work in client engagements covering customer experience strategy, CRM implementation and digital marketing
• Contribute to data gathering, research and analysis for proposals and project deliverables
• Analyse business processes and requirements with the project team to find improvement opportunities
• Support the consolidation, design, preparation and analysis of reports and findings
• Build strong relationships with client stakeholders and expand collaboration
• Support business development, including proposals and thought leadership or white papers
• Take part in practice development activities such as the Rec Club and sports teams

Required profile

• Bachelor's degree; graduation expected between January 2026 and September 2027
• Excellent written and verbal communication in English, with a native or business-fluent command
• Fluency in an APAC language is valued
• Prior experience in management consulting, technology consulting, customer experience/marketing strategy or IT is preferred
• Interest in AI, data and analytics, and willingness to pursue certifications in Salesforce, Microsoft and other platforms

What we offer

• Wide range of advisory projects across industries
• Direct coaching from experienced team members and guidance from managers
• Flexible working framework (Take Charge)