Group Early Intervention & Workout Account Manager (Risk Management)

About the role

DBS is hiring a Group Early Intervention & Workout Account Manager within its Risk Management Group for a 1-year bank direct contract. The role manages the IBG 4 Credit Program's small delinquent portfolio (CP-S) and non-performing loans (NPLs), working to reduce overdue amounts and recover value for the bank.

Key responsibilities

• Call delinquent customers and monitor repayments, and proactively manage cases to resolve NPLs and maximise recovery.
• Assess rescheduling and settlement requests, and adhere to Enterprise Singapore's loan monitoring and write-off requirements.
• Update systems and databases for reporting and tracking.
• Understand the end-to-end CP-S collection process, from soft collection through rescheduling to enforcement.
• Manage a portfolio of delinquent cases and/or NPLs: get customers to settle overdues and negotiate repayment terms.
• Obtain approval for loan recalls, repayment plans or write-offs, and monitor repayment plans.
• Work with lawyers, receivers, valuers and auctioneers on enforcement and disposal of collateral.
• Liaise with Enterprise Singapore and credit insurers on claim submission, and handle operational matters such as reminder letters, recall letters, payment instructions and proof of debt.

Required profile

• Diploma holder or above in a related field.
• At least 1 year of collection experience in a bank; candidates with banking experience are also considered.
• Knowledge of collection and/or customer service is an advantage.
• Basic knowledge of banking and financial products.
• Team player with good communication and interpersonal skills.