Group Internal Audit Manager

About the role

TDCX, a Singapore-headquartered global BPO provider of customer experience, sales and digital marketing services and content moderation, is hiring a Group Internal Audit Manager. The role leads end-to-end internal audit engagements, designs audit programmes covering governance, internal controls and compliance, and works with outsourced audit partners and guest auditors. Travel of up to 30% across the APAC region is required.

Key responsibilities

• Contribute to the annual enterprise risk assessment and help maintain the audit universe.
• Refine and standardise audit methodologies, automated work papers and testing templates.
• Lead and execute full audit engagements (planning, scoping, fieldwork, reporting and remediation tracking) within budget and timelines.
• Design audit programmes and tests for governance, internal controls and policy/regulatory compliance across business units.
• Evaluate risk management and internal controls across financial, operational and IT general controls.
• Review and coordinate with outsourced/co-sourced audit partners and guest auditors on specialised projects.
• Drive root cause analysis and work with stakeholders on remediation plans.
• Use data analytics (SQL, PowerBI, advanced Excel) to strengthen testing, anomaly detection and continuous monitoring.
• Review automated workflows and AI-assisted decisions; conduct special reviews, management requests and ad-hoc investigations.

Required profile

• Bachelor's degree in Accountancy, Finance or a related discipline.
• CIA, CPA or CA required; CISA or CFE is an added advantage.
• 5 to 8 years of audit experience, preferably from Big 4 and/or commercial internal audit functions.
• Hands-on audit fieldwork experience, not just supervisory.
• Knowledge of internal controls, COSO framework, financial processes and operational risk.
• Project management skills and ability to prioritise under tight deadlines.
• Strong interpersonal skills, able to negotiate with senior stakeholders while maintaining independence.

Required skills

• Data analytics tools: Excel, PowerBI, SQL
• Understanding of technology and automated process risks

What we offer

• Competitive remuneration and perks, including medical, insurance and social security coverage
• World-class workspaces, flexible working arrangements and coaching and mentoring
• Learning and development plans and a positive work culture