Guest Experience Executive

About the role

The Guest Experience Executive at Conrad Singapore Marina Bay is the first point of contact for guests, responsible for smooth check-ins and check-outs and for resolving guest inquiries and issues promptly. The role delivers memorable, welcoming experiences and meets and exceeds executive and VIP guest expectations.

Key responsibilities

• Assist in the "WOW" experience of guests and act as the main point of contact for VIP guests, briefing hotel departments on their requirements
• Maintain knowledge of hotel products, services, pricing, promotions and daily VIP and special events
• Manage queues at the desk and assist with arrivals and departures at the front desk when required
• Be knowledgeable in preparing and serving alcoholic and non-alcoholic beverages
• Ensure F&B setups are maintained to agreed standards with the Chef Welcome Executive
• Greet guests on arrival, handle enquiries and complaints, and keep F&B items and guest amenities stocked
• Project a professional image, give feedback to the Guest Experience Manager on guest comments, and keep the Lounge and Reception clean and presentable
• Comply with security, fire and health and safety regulations, follow hotel policies, coach new executives and carry out other assigned duties

Required profile

• At least 4 years of guest-facing experience in hospitality, leisure, retail or related service industries
• Strong guest service and interpersonal skills, good verbal and written communication, and a service-oriented approach
• Good organisational and problem-solving skills, able to work independently and in a team
• Willingness to work shifts, including weekends and public holidays
• An additional language is an added advantage

What we offer

• Travel perks: 110 nights of deeply discounted travel through the Go Hilton programme
• Health and welfare benefits, including health plans, check-ups and dental cleanings