Guest Experience Expert - Executive Lounge (i-Job Program)

About the role

This is a full-time, non-management Guest Experience Expert position at a Marriott hotel in Singapore (320 Orchard Road), focused on the Executive Lounge and the integrated i-Job program. The role delivers a seamless experience to external and internal guests, working across departments to guide guests through their entire stay, from pre-arrival contact to check-out and lounge service.

Key responsibilities

• Guest relations: greet guests warmly, anticipate their needs, answer queries and resolve issues, and update guest preferences on the PMS and GXP platforms
• Guest services: liaise with concierge, front desk, housekeeping and engineering, manage public technology access, assist with luggage, escort guests to their rooms, arrange transport and deliver items to rooms
• Check-in and check-out: process reservations, verify identity and payment, issue keys, settle accounts and upsell rooms and F&B packages
• Executive lounge: monitor seating, cleanliness and safety, prepare breakfast and cocktail periods, requisition supplies and forecast meal needs
• Cash handling: process payments, count the bank at the end of shift, reconcile discrepancies and follow security procedures
• Reporting and records: run daily arrival/departure and credit card reports, review shift logs and keep contingency lists
• Other duties: answer phones, give directions, tag and store luggage, follow company policies, safety procedures and quality standards

Required profile

• At least a Professional Certificate or NiTEC in any field
• 1-2 years of relevant experience in a hotel executive lounge; no relevant experience is welcomed
• Able to handle cash transactions carefully and work with hotel systems such as Opera and Micros
• Able to rotate between sections of the front office (Front Desk, Concierge, Bell & Call Centre) and work rotating shifts including overnight
• Able to start work on short notice