Guest Experience Expert – Front Office

About the role

The Guest Experience Expert works in the front office to create memorable, personalized stays for guests. You will be the primary point of contact, guiding visitors through check‑in, throughout their stay, and at departure while embodying the St. Regis brand standards.

Key responsibilities

• Deliver a full range of front‑office services, from check‑in/check‑out to handling guest requests.
• Process operational tasks, complete reports and share local area highlights with guests.
• Maintain a safe work environment, follow company policies, protect assets and uphold quality standards.
• Ensure professional appearance, communication and confidentiality at all times.
• Remain on your feet for extended periods and handle objects up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work experience required.
• No supervisory experience or licences needed.
• Ability to stand, walk and lift objects ≤10 lb.
• Commitment to delivering exceptional guest service.

Required skills

What we offer

• Equal‑opportunity employment within a global luxury hospitality brand.
• Inclusive culture that values diverse backgrounds and experiences.
• Opportunity to develop career pathways across Marriott International’s portfolio.