Guest Relations & Reservations Executive - Fine Dining

About the role

A full-time Guest Relations & Reservations Executive position in a fine-dining restaurant in Central Singapore (North Bridge Road). The role is a key part of the guest journey, acting as the main point of contact for reservations, private dining and event enquiries, catering requests and guest communications, while supporting business development and revenue growth. Hours are Monday to Friday, 9.30am to 6.30pm.

Key responsibilities

• Manage reservations by phone, email, online and other channels, keeping records accurate and monitoring availability and demand
• Follow up pending enquiries and track cancellations and lost enquiries
• Build relationships with regular, corporate and VIP guests, maintain guest profiles and support retention
• Handle private dining, corporate events and group bookings, coordinating quotations, menus, seating and deposits
• Manage catering and off-site event enquiries and coordinate quotations and logistics
• Respond professionally to guest enquiries, handle feedback and escalate complaints to management
• Maintain availability on third-party platforms and work with reservation partners
• Keep the guest database accurate, prepare basic reports and identify revenue-growth opportunities

Required profile

• Experience in guest relations, reservations, luxury hospitality, fine dining, hotels or premium customer service
• Knowledge of restaurants, wine, Italian cuisine or luxury hospitality is an advantage

Required skills

• Experience with reservation management systems and CRM/database tools is preferred